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SALE CONDITIONS


The offer and sale of products on "theatelier.me" are governed by the following general conditions of sale. the products purchased on "theatelier.me" are sold directly from theatelier.me and at the Michele Franzese store.

1. enforceability of these conditions of sale


1.1) these general conditions of sale control exclusively the offer, shipping and acceptance of purchase orders of products on "theatelier.me" between users of the above sites and the seller.

the general conditions of sale do not control the supply of services or the sale of products by parties other than the seller present on "theatelier.me" through links, banners or other hypertext links. It is the user's responsibility to verify the conditions of sale before placing orders and purchasing products and services from parties other than the seller. theatelier.me is not responsible for the provision of services by third parties other than the seller or for the conclusion of e-commerce operations between users of "theatelier.me" and third parties.

1.2) the seller uses the "theatelier.me" websites to offer products for sale and perform their e-commerce activities exclusively with their end users as "consumers", ie any natural person who does not act for their commercial use, entrepreneurial or professional.
furthermore, the seller reserves the right not to make any order from any other person other than the "consumer" or orders that do not comply with their commercial policies.

2. conclusion of the contract between consumer and supplier

2.1) the following languages are available for the conclusion of the contract with the seller: Italian and English.

2.2) there are no purchase requests from countries other than those indicated at the time of purchase that can be accepted.

2.3) consumers wishing to place a purchase order for one or more products on "theatelier.me" must complete the electronic order form and transmit it electronically to the seller following the instructions in order to complete the purchase contract. .

2.4) the order form contains a cross-reference to the present general conditions of sale and the right to return and the related report, as well as a summary of the basic characteristics of each product ordered and the relative price (including all applicable taxes) , payment methods and methods of delivery of products purchased, shipping and delivery costs, conditions for the right of return and the methods for returning the products purchased.

2.5) before proceeding with the purchase through the transmission of the order form, the consumer is required to read carefully the general conditions of sale and right of withdrawal; the user can also print, save or reproduce a copy for personal use.
before transmitting the order form, the consumer can identify and correct any errors in the data entered.
with the sending of the order form the consumer declares to have understood and accepted the contents of the same, as well as the general conditions of sale and use, the privacy policy and the right to return and the relative regulations. Failure to accept the aforementioned content will result in the cancellation of the order.

2.6) product prices may be subject to revision. the consumer is required to check the final price of each product before sending the relevant order form.

2.7) the contract is concluded when the seller receives, via computer, the order form, and has verified that the data relating to the order is correct.

2.8) once the contract has been concluded, the seller will process the purchase order.

2.9) the order form will be filed in the database of the store for the period of time necessary to place orders and in any case within the terms established by law. the consumer can view the orders placed by accessing his profile and consulting the appropriate section.

2.10) the seller reserves the right to ignore any purchase orders that are incomplete or incorrect, whose solvency is not sufficiently guaranteed or if the products are not available. in these cases, the seller will send the consumer an e-mail informing him that the contract is not concluded and that the seller has not made the purchase order, explaining the reasons.
if the products presented on "theatelier.me" are no longer available or on sale at the time of order, it is the seller's responsibility to communicate this unavailability, in a timely manner and in any case within seven (7) days from the day following the one in where the order was sent to the supplier. if the order has been sent and payment made, the seller undertakes to reimburse the relative amount, without obligation for any kind of compensation.

2.11) once the contract is concluded, the seller will send the consumer a receipt for the purchase order by e-mail, including the information already contained in the order form (cross-reference to the general conditions of sale and the right to to return the information related to the basic characteristics of the product and the detailed price, payment methods, right of withdrawal and delivery costs).

3. features of products for sale


3.1) authentic products are offered for sale only on theatelier.me and at the Michele Franzese store.

3.2) the fundamental characteristics of the products presented on "theatelier.me" are available in the detailed summary of each product. however, the images and colors of the products on sale may vary from the real ones due to the internet browser and the monitor used.

 

4. payments

4.1) the payment methods for the products purchased and the shipping and delivery costs are indicated in the order form and are an integral part of these terms of sale.

4.2) in case of payment by credit card, the financial information (for example, the credit / debit card number or expiration date) will be cryptographically transmitted to the paypal or other banks that provide the related remote electronic payment services , without third parties being able to access this information in any way. furthermore, such information will not be used by the seller other than to complete the procedures for the purchase for which they were given and to issue a refund on the case in which the products are returned - after the execution of the right of return - if it were be necessary to prevent or inform the police of fraud on "theatelier.me". the amount for the purchase of products and shipping costs, as indicated in the order form, will be charged at the time of purchase.

5. shipping and delivery of products


the products ordered on "theatelier.me" will be shipped by express courier.

the consumer must choose his preferred method when filling out the order form.
delivery times are calculated based on working days and do not include holidays.

select the delivery country from the "shipping" menu.
it is only possible to complete the order if it is sent to one of the countries listed in the delivery country menu.
If your country of delivery is not listed, it is not possible to complete the order process because we do not ship to your country.
If you change the shipping country during the order process your cart will automatically empty.
only for Italy, this website is not allowed to sell and ship in Livigno, champion of Italy, s. marine and city of the vatican.

6. right of withdrawal


6.1) the consumer has the right to withdraw from the contract concluded with the seller, without any penalty, specifying the reason, within seven (7) working days from the day of receipt of the products purchased on "theatelier.me".

6.2) to withdraw from the contract the consumer must proceed as follows:
- through the "theatelier.me" website, access the section on completed orders and fill out the return form, send it to the seller electronically, ensuring that all the conditions set out in point 6.4 have been met;
- return the products to the seller giving to the courier for delivery, according to the methods indicated in the following paragraphs, within seven (7) working days from receipt of goods;
- wait for confirmation from the seller to accept the return and send the next refund.

6.3) the fees for returning the purchased goods are to be paid by the buyer.

6.4) the right of withdrawal, as well as compliance with the terms and procedures described in the previous points - is considered to be correctly executed when the following conditions are completely met:

THE CUSTOMER CAN EXERCISE THE RIGHT OF WITHDRAWAL WITHIN 7 DAYS FROM THE DELIVERY OF THE ORDER AND RESPECTING OUR CANCELLATION POLICY. If the consumer should find anomalies on the product, the staff theatelier.me will accept the return request, carrying out the necessary checks despite the staff's pride to monitor each product before shipping.

the return form must be completely completed and sent to the seller within seven (7) working days from receipt of the products;
the products must not have been used, worn, washed or damaged;
the products must be returned in their original packaging;
the returned products must be delivered to the courier within seven (7) working days from receipt of the products.
6.5) The expenses due to the right of return are to be borne by the consumer.

6.6) if the right of return is carried out according to the methods and terms indicated, the seller will undertake to reimburse all the payments already received for the purchase of the products according to the methods and terms provided.

6.7) the amounts will be reimbursed as soon as possible; in any case, within thirty (30) days from the date on which the seller receives the goods in his warehouses, he undertakes to activate the reimbursement procedures, once he has verified the return procedure has been carried out correctly.

6.8) if the methods and terms for the right of return are not respected, as specified in this paragraph, the consumer will not be entitled to reimbursement of the amount already paid to the seller; he may, however and at his own expense, request the return of the products in the state in which they were returned to the seller. otherwise, the seller may retain the products, as well as the amounts already paid for the purchase of the same.

7. times and methods of repayment


7.1 after the return of the products, the seller undertakes all the necessary checks to verify that these products comply with the terms and conditions indicated in paragraph 6. if these checks are successful, the seller undertakes to send the consumer an email confirmation of acceptance of returned products.

in the event that the above criterion is not respected, we reserve the right not to accept the return of the property in question.

7.2 whatever the payment method used by the consumer, the refund is activated by the seller, as soon as possible and in any case within thirty (30) days from the date on which the seller receives the goods in his warehouses, following a inspection that the relevant procedure has been carried out correctly and acceptance of the returned goods.

7.3 in the event that the person who receives the products indicated in the order form is different from the one who paid for the purchase of such products, the reimbursement of the amount paid, in case of return, will be made by the seller to who made the payment.

7.4 the value date of the credit is the same as the debit date; so no loss will be immediately in terms of bank interest.

8. privacy


8.1) the consumer can obtain information regarding the processing of personal data by accessing the privacy policy.

8.2) the general conditions of use, moreover, contain important information on the processing of users' personal data and on the security measures adopted.

8.3) for all other information on privacy you can contact us directly at the following e-mail address assistance@theatelier.me

9. law and resolution of applicable disputes


9.1) the general conditions of sale are controlled by Italian law and in particular by the legislative decree n. 206 of 6 September 2005, the consumer code, with specific reference to the regulation on distance contracts and the legislative decree n. 70 of 9 April 2003 on certain aspects concerning electronic commerce.

9.2) in case of dispute between the seller and each final user, arising from the general conditions of sale, the seller guarantees the full acceptance and acceptance of the resolvionline conciliation service. resolvionline is an independent and institutional service, provided by the Chamber of Commerce of Milan, which allows a satisfactory arbitration agreement to be reached with the help of a neutral and competent conciliator and in a friendly and secure way, through the internet. for more information on the regulations resolvionline.com or to send a request for conciliation go to risolvionline.com.

10. changes and updates


the general conditions of sale can be changed, also in consideration of any regulatory changes. the new general conditions of sale will take effect from the date of publication on the site.

11. customer care


the consumer can request any information by contacting the seller by e-mail at the following e-mail address: assistance@theatelier.me

SHIPMENTS


theatelier.me applies standard rates regardless of the volume of the order.
shipping costs vary depending on the country of destination and the number of items purchased.
In any case, we can not be held responsible for damage caused by any delays in delivery that is not directly attributable to us.
theatelier.me can not guarantee deliveries on holidays that are determined by the destination and the type of courier service.
theatelier.me does not ship to PO boxes.
Delivery times are approximate and refer to average shipping times requested by the moment SHIPMENTS

theatelier.me applies standard rates regardless of the volume of the order.
shipping costs vary depending on the country of destination and the number of items purchased.
In any case, we can not be held responsible for damage caused by any delays in delivery that is not directly attributable to us.
theatelier.me can not guarantee deliveries on holidays that are determined by the destination and the type of courier service.
theatelier.me does not ship to PO boxes.
Delivery times are approximate and refer to average shipping times required from the time the order was processed and shipped.

Shipping and delivery terms in Italy

The courier used for all shipments worldwide is DHL.

Overseas transport

Depending on the shipping method chosen, theatelier.me will entrust the order to the world leader in the logistics sector: DHL.
You will be notified by e-mail when the order is sent, and you will be given the shipping number and a link so that you can check the delivery status on the website www.dhl.com
If you need assistance, you can request the necessary information by contacting DHL directly on a toll-free number.

Shipping delivery

The courier will make a first attempt of delivery without notice. if there is no one at the address indicated, the courier will leave a card with the necessary information to contact the customer care and make arrangements for a second delivery attempt. To avoid delays, please make sure that the name is clearly visible on the intercom or write the name of the person who will take delivery of the shipment, if you want to receive the package at your place of work.

Customs duty

The payment of customs duties is charged to the customer and the cost is determined by the law in force in the country of destination of the lot.
The staff of theatelier.me is not aware of the cost of customs duty; you will receive a notification from the courier once the shipment has reached its destination.
If the customs duty is not paid and for this reason the shipment is refused or abandoned, the shipping costs and the same customs duty will be deducted from the total amount of the order and only the difference will be refunded.

Disclaimer

theatelier.me guarantees that the order will be processed within 24 hours of receipt. in the event that a delay occurs that is not attributable to theatelier.me (adverse weather conditions, unannounced strikes, absence of services), we can not be held responsible for any inconvenience caused.